Good candidates will be able to explain why customer service matters to a business and give clear examples of good and bad service. You know what you consider to be great service does your candidate have the same high expectations? The first five questions on our list help you find candidates who share your underlying beliefs about the role customer service plays in an organization. Is there a difference between customer service and customer support? Can you tell me about a time when you received poor customer service?ĥ. What’s the best customer service you’ve ever received? Why?Ĥ. ![]() ![]() How would you define good customer service?ģ.
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